We just can't shake that urge to produce limited edition sets of screen prints, little enamel pin badges or zines full of cute illustrations. Our ultimate dream is to combine our love for design and our desire to make stuff into one space. Picture it, a shop in the front and a studio at the back...
Ok, back to reality.
For now, we're all about keeping our clients happy by delivering quality design and attracting new work.
HOW WE STARTED
You could trace our roots all the way back to 2010.
Paper Snap started out as our after work creative outlet and gradually grew into the thriving design business it is today.
2014 was the year we got serious, we quit our day jobs, registered the business and began to focus on delivering quality design, the way we've always wanted to.
Our studio motto is: Simple design, perfectly executed.
THE CLIENTS THE WE WORK WITH
We're so grateful to have attracted a diverse group of clients over the years. Some may be a little more difficult than others, but we generally have a good time working with all of them. Smollan is our biggest client. They provide us with a lot of work and we've managed to consistently impress them. We treat Smollan as our high-priority client.
Through trial and error, we've worked out a pretty good process. It may evolve over time, but for now, this is how it works:
STEP 1: MEETING
This is where we learn all about the client and their needs. We ask them important questions about the project, and try to get as much info as we can.
STEP 2: COST-ESTIMATION
We provide them with a cost estimate. For this, we need to figure out the scope of work. Similar projects help us gauge how much time this project should take to complete. We refer to time tracked in on similar projects (more about time tracking later). If the client has a specific budget and their budget is reasonable, we'll work within their budget. This rarely happens, but it is always good to try to get an idea of their budget.
STEP 3: INVOICE
When the client approves our cost estimate, we provide them with the invoice. If they don't approve we might negotiate or abandon the project and move on.
STEP 4: ADMIN
After the client has accepted the invoice, we get all of the boring stuff our of the way, so that we can focus on the creative process. We create a job number for them and work out timelines, dependant on their deadlines.
STEP 5: - PRESENTATION
Once we have a few strong ideas we'll compile them all into a neat presentation and present them to the client as a first draft. Depending on the situation, we might email the presentation off or meet the client and present it in person.
STEP 6: - FEEDBACK
If all goes according to plan the client will like one of the ideas and want us to go-ahead. If they are unsure, we might have to work on some more ideas. If this is the case, it's crucial for us to get as much feedback as possible so that we have a better chance of getting it right the second time 'round.
STEP 7: DESIGN
This is where we rely on our skills to produce some good quality design.
STEP 8: SIGN OFF
The client signs off if they are completely happy, usually via an email. There may be one or two minor changes at this stage, but there's no going back. For print we require a signed pdf document.
STEP 10: LAUNCH/PRINT
We make sure the design ticks off all the boxes (see our print-ready checklist at the end) and provide the client with the necessary files.
Note: In some cases, we may skip steps, or some steps might not be applicable.
Keeping organised upfront helps us manage future projects.
We give each new project a job number. The job number get's added to a spreadsheet for quick reference. We also use the job number in our time tracking tool, Toggl and our accounting software, Sage.
FOLDER STRUCTURE & FILE NAMES
A. MAIN FOLDER:
(#JobNumber)_(Client Name)_(Project description)
"Received" - All documents that we receive from the client go here.
"Presentation" - All files necessary for creating a presentation go here.
"Scans" - All scanned sketches go here.
"References" - All research and reference material goes here.
“PRINT” - The print ready pdfs goes here.
“History” - All the old Illustrator, Photoshop, Powerpoint or Indesign files goes here.
“FINAL” - The final Word document or Powerpoint goes here
C. FILE NAMES:
(Client Name)_(Project description)_(Number according to what draft it is)
Halo_Brochure_1 (Made on 1 March)
Halo_Brochure_2 (Made on 15 March)
Halo_Brochure_3 (Made on 30 March)
Halo_Brochure_repro (This is the step where we get the file print ready)
Halo_Brochure_paths (This is the final format that will be made into a pdf for print)
Time tracking at Paper Snap isn't about logging a set amount of hours per day. We use time tracking to give us insight into how much time all the different types of projects take us to complete.
For example, if we estimated that a website from start to finish should take us 50 hours, but when we look at the time we tracked it actually took us 70 hours. This helps us for the next time around, we'll know that in reality, 70 hours is more realistic than 50 and we can figure out a more accurate cost estimate.
Note: This isn't a way for us to check up on you. Don't feel that you are going to be judged for the hours you tracked. No need to track time when you do admin, have lunch or have your coffee breaks. We might require time tracking for specific clients, if you have to do driving for them.
Over time it just becomes part of every day. Smollan is the one client where time tracking is absolutely necessary.
We need you at the office on Mondays, Wednesdays and Fridays. Tuesdays and Thursdays you may work from home, until we have a more settled studio space (hopefully somewhere cool).
AT THE OFFICE:
We officially start at 9:00 am and end at 4:30 pm
Please make sure you are always available online and your phone is near you from 9:00 am to 4:30 pm.
We try to be flexible with the above. But please give us a heads up in advance if you need to switch days around or if you need to sort out some personal stuff.
Also, please note there is no need to answer the phone if clients call before 9:00 or after 17:00, except if it has been pre discussed that the project is on a specific deadline.
TOOLS WE LIKE TO USE
Slack - An efficient way to keep in touch and share files
Toggl - Our time tracking tool
Dropbox - A good place to share files with clients
Dropbox paper - We occasionally use this to compose quick drafts or create check lists
Grammarly - A handy tool that corrects your grammar. Great for composing emails
Pinterest - Great for collecting ideas (keep the boards secret for specific jobs)
Coolors - A colour palette creation tool. Loads of fun!
Dribbble - Good source of inspiration, nice little design community
Shopify - Our first choice for e-commerce websites
Squarespace - The tool we use to build websites
Zoho - Our mail hosts
Adobe Stock - See log in details below
Unsplash - Beautifully curated free stock
I'm sure we will add more to our arsenal over time and if you know of any tools that work for you, please feel free to share.
MAP OF THE AREA
- Paper Snap
- The Parks shopping centre (Blo hairdressers, Park Cafe, Casalotis & Woolies)
- Our local park
- Priest (Coffe & exhibition space)
- The Goodman gallery
- Coalition (Pizza & secret bar at the back)
- David Krut bookstore and Hadeda (Mexican decor)
- Munch (a nice lunch spot inside the nursery)
- Rosebank Mall
IMPORTANT NUMBERS & PASSWORDS
Frances (Landlady) - 084 738 9009
Anna (Cleaning lady) - 078 957 5805
The local vet (in case there is a cat related emergency) - 011 788 4748
Marike (Friend) - 083 782 1230
Kilan (Telri's brother) - 073 169 3820
Rosebank Police - 011 7784700/30/31/34
Rosebank Fire Station - 011 788 5000
Name - Handsome Prince
Password - !Mr@Handsome
Username - email@example.com
Password - Mari5k42017
Username - firstname.lastname@example.org
Password - pik44ndM1l35